Ground Agent Assist in report observations first; use KB for how to explain—not invented findings

Users have seen answers that reference equipment or issues not clearly in the report. They want indexed report observations treated as the source of truth for what’s wrong with the property, and company/global KB used for how to explain, navigate, and negotiate—not to invent findings.

Why it matters: Reduces hallucination risk and matches agent trust expectations.

Engineering note: Revisit system prompt ordering and KB mandate in report-chunk chat so factual claims align with report context first.