Allow online booked orders go straight to confirmed

  • Summary: Southeast runs their Spectora scheduler so orders booked online become confirmed immediately (no unconfirmed step). They want the same in Attik: a setting so that when a job is booked online it can be confirmed rather than unconfirmed. Currently Attik creates unconfirmed orders; SE does QC on the back end but wants the agent/client experience to feel “scheduled and done” like booking a haircut.

  • Agreed Solution: Add to the list: (1) Internal setting so “Book job” can create a confirmed order (e.g. checkbox), and/or (2) Setting that online scheduler orders go straight to confirmed. Chris noted unconfirmed is still useful for QC but agreed it’s the customer’s choice; if they have their own QC process, that’s fine. Unconfirmed-job action flow trigger would simply not fire if everything goes straight to confirmed.

  • Importance: SE (and legacy ISN/RA users) perceive lack of this as a blocker; it matches how they’ve operated for a long time.

  • Action Plan: Add to Linear/backlog; implement setting and wire online booking path to respect it.

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Upvoters
Status

Completed

Board
💡

New Features

Tags

[User] Blocked

ETA
Feb 20, 2026
Date

About 2 months ago

Author

Ryan Wagner

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